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Copyright Intersoft
28.03.2019 - Ilinca Hoinic

Europropre 2019 Paris: a complete guide

3 reasons you shouldn’t miss Europropre this year

     - During the last 2 years since the last show took place, numerous innovative solutions you need to know about were brought to the market
     - It’s the only event that has implications in domains such as hygiene, cleanliness and other multiservices.
     - During the three days trade show, subjects like digitalization, robotics, reduction and energy impact will be covered.

The Trade Show

Taking place between the 16th and 18th of April, Europropre is one of the biggest european events on hygiene, cleanliness and multiservices that takes place every two years. The show is an opportunity to learn about the newest improvements and innovations in the sector by attending a trade show where the hottest technologies and solutions are being showcased.

The 16th edition of the event will be a mix between interesting exhibitors, highly entertaining speakers and numerous networking opportunities where experience exchanges will be at their finest.

The Conference

It’s true that trade shows are amazing places where you can find out what other players of the market are doing, but what’s even better is when the whole experience turns into a learning one. Getting to know even more insights from professionals that have many years of experience and have gone through many interesting situations & overcame them, is something that shouldn’t be missed.

Thus, this year’s trade show will be accompanied by a 3 day conference where we will have the opportunity of getting to know more than we would ever expect to.

The Venue

The Europropre event will be held at the biggest exhibition center in France, the Paris Expo Porte de Versailles inside Pavilion 1.

The City

How to get around Paris

Similar to other capitals from Europe, Paris is a very well connected city, travellers having numerous ways to get around the city and to go from one tourist attraction to the other.

When it comes to transportation around the city, public transport is the best way to get from point A to point B. Options include the subway, the RER (that is a type of suburban train that connects with the subway), trams, buses and also the Noctilien (the night bus).

A ticket usually costs around 1.80 eur for buses or trams and it’s valid for 90 minutes. During this 90 minutes time span you can transfer onto different lines, but not from the bus/ tram lines onto the metro, for the subway being needed to validate another ticket.

To plan your trip, just go on the official RATP website and find out what the best route is for you.

If you aren’t a big fan of public transport, you can always get taxis. A journey inside the city’s premises shouldn’t cost more than 30 eur and are metered, so don’t get on any car that doesn’t have a meter because you might get scammed.

If your thing is paying for transports with your credit card, you should know that UBER and other similar apps like Chauffeur Privé, Marcel and Snapcar are also available in the city and are usually 20 to 30% cheaper than taxis (discounts don’t apply at peak hours when the surge is pretty high).

For the environmentalist in you, you might also be glad to find out that the city has great options for walking (with many pedestrian streets) and biking, the city’s bike rental city, Vélib’ being a cheap and easy way to get around (a 24hr bike rental will cost you around 1.70 eur, while a seven-day rental will be around 8 eur).

The Weather

Situated in the northern central France, during spring, the weather in Paris is just perfect for trips around the city. The temperatures in April average around 11°C (52°F) being ideal for long walks around the newly blossoming nature or participating in events that are taking place outdoors.

Where to stay

Paris features numerous hotels and places to stay, for budgets ranging from economy to luxury. To book your accommodation we suggest using either Booking.com, Airbnb.com or Hostelworld.com.

Currency tips

Exactly like the case of Germany, France is also a part of the European Union so the national currency is the euro. The euro is almost equal with the US dollar, making it easy to calculate how much everything is worth.

When it comes to credit cards and debit cards, you can use them in most places, but for transportation tickets and small stores we suggest you carry around a small amount of cash.

Remember that it’s better to use smaller bills, instead of wandering around with 50, 100 or 500 euro bills!

Budget tips

If you’re curious what your daily Paris budget could look like, here are a few ideas (note that the budget can get way higher depending on your spending habits):

Total amount: 100 eur, that consists of:

     - 5 eur breakfast;
     - 10 eur lunch;
     - 15 eur dinner;
     - 10 eur for transportation;
     - 10 eur for tourist attractions;
     - 50 eur for accomodation (per night).

Safety

Paris is statistically one of the safest major metropolitan areas in Europe. Violent crime rates are fairly low here, although some crimes, including pickpocketing, are fairly prevalent.

As a consequence, you should always be vigilant with your personal affairs, especially in crowded areas such as trains, metro stations, and any popular tourist areas. Also, avoid having more than 100 euro in cash with you at a time. If your hotel room includes a safe, consider using it to store valuables or cash.

Never leave your bags or valuables unattended in the metro, bus, or other public areas. Not only do you risk theft by doing so, but unattended bags may be considered a security threat and can be immediately destroyed by security officials.

Like the case of other capital cities around Europe, after the terrorist attacks, you should expect harsher security measures and longer times waiting in lines at events until you get past the security checkpoints.

• Should I Avoid Certain Areas?

We'd like to say that all areas of the city are 100% safe.

But caution is warranted in some, especially at night, or when traveling alone as a woman.

Especially when traveling alone, avoid areas around metro Les Halles, Chatelet, Gare du Nord, Stalingrad and Jaures late at night or when the streets appear less than crowded. While generally safe, these areas have at times been known to harbor gang activity or to be the site of hate crimes.

In addition, avoid traveling to the Northern Paris suburbs of Saint-Denis, Aubervilliers, Saint-Ouen, etc. after dark. Visitors to the above-mentioned areas may also take precautions by keeping a low profile and by refraining from wearing highly visible jewelry or clothing that identify them as members of a religion or political movement.

• Staying Safe on the Road and Dealing With Traffic

Pedestrians should be especially careful while crossing streets and busy intersections. Drivers can be very aggressive in Paris and traffic laws are frequently broken. Even when the light is green, take extra caution while crossing the street. Also watch out for cars in certain areas that seem pedestrian-only (and perhaps are, in theory).

Driving in Paris is not advisable and can be both dangerous and aggravating. Parking spaces are limited, traffic is dense, and erratic driving is common. If you must drive, make sure you have up-to-date international insurance.

• Emergency Numbers of Note in Paris

The following numbers can all be dialed toll-free from any phone in France (including from payphones where available):

     - General emergency number: Dial "112"
     - Medical Emergencies: Dial "15"
     - Fire brigade: Dial "18"
     - Police: Dial "17"
     - SOS Médecins (doctors): 01 47 07 77 77
     - SOS Dentaire (dentists): 01 43 37 51 00
     - SOS burns (Hôpital Cochin): 01 58 41 41 41

• Pharmacies in the Capital

Most Paris neighborhoods have numerous pharmacies, which can be easily recognized by their flashing green crosses. Many Parisian pharmacists speak English and can provide you with over-the-counter medications such as pain relievers or cough syrup. Paris does not have North-American style drugstores, so you'll need to head to a pharmacy for most over-the-counter medications.

Top restaurants in Paris

     - La Min: French Brew Pub, International, Wine Bar, Gastropub cuisine on 45 rue de Montreuil.
     - Il Etait Un Square: French, Steakhouse, Vegetarian Friendly on 54 rue Corvisart.
     - ASPIC: French, European, Contemporary cuisine on 24 rue de la Tour D Auvergne.
     - Epicure: French, European, Vegetarian Friendly, Vegan Options, Gluten Free Options cuisine on 112 Rue Du Faubourg Saint-Honoré | Le Bristol Paris.
     - L’Acolyte de L’Insolite: French, European, Vegetarian Friendly, Gluten Free Options cuisine on 49 rue de la Folie Méricourt | Acolyte.

Top 5 places to visit in Paris

     - The Eiffel Tower: Probably the most famous tourist attraction of France, the Eiffel Tower welcomes thousands and thousands of people throughout the year. Built between 1887 and 1889 the tower is the most visited paid monument in the world with around 6 million people climbing it every year.
Opening hours: Monday to Sunday - 09:30 - 11:45
Usual que time: 2 hours average waiting time.

     - The Louvre Museum: As the largest art gallery from the whole world, The Louvre is a historical site that was first opened to the public as a museum in 1793. Since then the gallery has been the home of many famous art pieces, holding tourists’ attention with pieces like Leonardo Da Vinci’s Mona Lisa and many more.
Opening hours: Monday - 09:00 - 18:00, Tuesday - closed, Wednesday 09:00 - 22:00, Thursday 09:00 - 18:00, Friday 09:00 - 22:00, Saturday & Sunday - 09:00 - 18:00.
Usual que time: 1 hour average waiting time.

     - Palace de Versailles: Beautiful gardens, exquisite interior decorations and many years of intense history make from the Palace de Versailles one of the most visited attractions from France. Its steps are passed annually by more than 6 million tourists and holds the title of UNESCO World Heritage site, offering every sightseer views to remember a lifetime.
Opening hours: Monday - closed, Tuesday to Sunday - 09:00 - 17:30.
Usual que time: 1 hour average waiting time.

     - Arc de Triomphe: With its gorgeous architecture, the Arc de Triomphe makes for a bunch of beautiful pictures during your trip. The monument honors the brave souls who have fought and died during the French Revolutionary Wars and the Napoleonic Wars and right beneath it stands the Tomb of the Unknown Soldier of World War I.
Opening hours: Monday to Sunday - 10:00 - 22:30.
Usual que time: 30 minutes average waiting time.

     - Notre Dame de Paris: Being more than just a pretty site from a famous movie, the Notre Dame de Paris Cathedral is a medieval Catholic Cathedral where you can enjoy the exquisite architecture of a time long gone when construction works lasted for years and years and numerous creative minds were working one after the other to build the most beautiful monuments in the whole world.
Opening hours: Monday to Friday 08:00 - 18:45, Saturday & Sunday - 08:00 - 19:45.
Usual que time: 15 minutes average waiting time.

Useful traveling tips

Because we love making the most out of our tech, here are a few apps that will help you out with your Paris trip:

     - Hopper (Flight Planning): One of the many flight planning apps out there, Hopper will help you find the best prices on flights and get alerts sent when prices drop.
     - Packpoint (Luggage Planner): Based on the location you are traveling to, the trip type, the time of the year and the weather, let the app help you plan what to take with you on your journey.
     - OpenTable (Restaurant Reservations): Avoid waiting in line, or not getting a table at all when going out by reserving a table through the OpenTable app.
     - GoogleTrips (General Travel Tips): It is a service that has user-submitted travel advice and recommendations.
     - GoogleMaps (Route planning): Last, but not least, Google Maps is definitely the king when it comes to route planning. You’ve been using it for sure!

Your chance to meet the Intersoft team!

Let’s meet at Europropre & talk more about the industry, our innovative solutions and how we can help your business growth with our integrations.

Intersoft Solution is a suite of Proactive Mobility Integrated Management Modules for service companies, based on 2 unique and innovative concepts: risk-reducing proactivity and centralized multi-level database for profit center organization.

We have a great location for our booth, with several surprises planned for our visitors. Be sure to stop by Booth R31 to say “Bonjour”!

More Info
Copyright Intersoft
07.02.2019 - Ilinca Hoinic

Who to watch out at the CCW Berlin conference

Besides being an incredible trade show where you can have access to the newest technology in the customer dialogue business, CCW 2019 will also hold a conference to remember this year.

Lasting for four days, the CCW 2019 conference will cover topics such as:

     - Customer experience: how customers are individually accompanied;
     - Communication in real time: live support without media disruption;
     - Digital transformation: artificial intelligence & chatbots as a driving force;
     - New tasks in customer dialogue: requirements for a new generation of employees;
     - Predictive analytics: smart data as the key to customer satisfaction;
     - New ways to reach customers: from the call center to the omni-channel center.

In an event that will be more than a forum for dialogue, discussion and exchanging experience, the primary keynote speakers to watch out for are Gabor Steingart (Journalist and author), Frauke Riva (K+S AG), Martin Krämer (DATEV eG), Dr. Melanie Kramp (CosmosDirekt) and Andrea Pernkopf (Lufthansa Group).

What to expect:

     - 8200 visitors
     - 270 exhibitors
     - 120 lectures
     - 4 days of conference
     - International speakers from companies such as: Booking.com, Canon, Daimler AG, Deutsche Post AG, Ikea, Lufthansa Group, Zalando and more.
     - Interactive presentations.

What to attend:

Innovation day, Monday 18.02.2019

Disrupt yourself & your business:

     - 09:05 am: Keynote speech by Sven Göth - Director of Inspire & Disruptive Programs at 2B AHEAD ThinkTank GMBH, who will be pointing out what innovations are driving the change in customer needs, which customer values undergo a radical change as a result of digitalisation and how to manage and keep customers successfully while winning them over.
     - 02:15 pm: Parallel live tours held by ERGO, IKEA and Booking.com.

1st Conference day, Tuesday 20.02.2019

The digital future in customer service:

     - 09:30 am: keynote speech held by Gabor Steingart (Journalist and author) on subjects such as the inconvenient truth, Germany 4.0, America the attacker state and what needs to be done right now in terms of transformation.
     - 06:00 pm: the CAT audience award followed by the CAT award ceremony where service and contact center managers who have successfully implemented a selected project together with their team will be awarded for their great work.

2nd Conference day, Wednesday 20.02.2019

Values, qualifications and leadership in the age of digital transformation:

     - 09:00 am: keynote speech held by Vince Ebert (Cabaret artist, physicist, author and presenter) who will be talking about whether we are facing or not a revolution in our everyday working life, the importance of imagination and creativity for our future viability, as well as about the fun and encouragement in the times of digital hysteria.
     - 05:15 pm: panel discussion - “Artificial intelligence meets customer services” held by Dr. Stefan Ebner (Google Germany), Dr. Wolfgang Hildesheim (IBM), , Andreas Klug (Chairman of the working team “AI”), Nora Möbus (Nestle Deutschland AG) and Dr. Sebastian Wieczorek (member of the Enquete-Kommission “KI”).
     - 07:00 pm: The CCW legendary party!

Inspiration day, Thursday 21.02.2019

Artificial intelligence meets customer service

     - 09:00 am: “Getting AI ready” with the help of Dr. Mikio Braun, AI architect for Search & Personalization at Zalando, Berlin. With an extensive experience in machine learning, kernel methods, feature extraction and open source software, Mikio Braun has been gathering numerous insights about the Search and Recommendation field by working for Zalando firstly as a Delivery Lead and then as Principal Researcher. During his talk, he will discuss subjects such as AI as a technology of the future, the right infrastructure for AI and how AI is changing teamwork and development.
     - 10:00 am: Business speed dating, a real occasion of getting to know the renowned speakers attending the conference.
     - 04:30 pm: keynote speech held by Prof. Dr. Alexander Brink (Professor of Business Ethics at the University of Bayreuth) on Ethics and AI. The professor will be talking about AI and digitalisation, how to position your company’s values in the digital world and how to go from the ocean of functionalities to the blue ocean of values.

Keep in mind that during this four day event, innovation will be everywhere and you will have numerous occasions of learning insightful information that can change the way you do your work.

Also, since CCW is also a place of professional socialization and engagement, we think we should meet up there. Book a meeting with our team at: https://bit.ly/2ANyC1i) and let’s get to know each other!

More Info
Copyright Intersoft
04.02.2019 - Ilinca Hoinic

A guide for a CCW Berlin 2019 to remember

Every year, CCW Berlin gathers together industry professionals who are interested in innovating customer dialogue, who want to showcase their solutions and who want to know more about the way digitalisation is changing the industry.

Whether you are managing, working or just interested in call centers businesses, you are guaranteed to find exhibitors, solutions or workshops at CCW that will offer you valuable insights.

Here’s what to expect from this year’s show!

5 reasons why you shouldn’t miss this year’s event

     1. CCW is turning 21!
     2. More than 270 exhibiting companies & 8000+ visitors will be attending.
     3. 3 days of conferences, trade show exhibitions, workshops & more.
     4. Incredible networking opportunities (meet the Intersoft team by scheduling a meeting at the following link - https://bit.ly/2ANyC1i).
     5. Great opportunity of keeping up with the industry trends and growing as a customer dialogue professional.

The trade show

On its 21st birthday, the trade show will gather 270 exhibiting companies and more than 8000 visitors in a 360 demo`nstration of numerous innovative solutions during special workshops and gatherings, at the stands and at every corner of the venue.

Here’s what to keep an eye for at the CCW Berlin trade show:

Future camp: Fresh up!

Startups are always companies to keep an eye on. With fresh ideas and a hunger for innovation, the CCW Berlin startups will present their work and will open a door towards the technology of the future.

But that’s not all! On February 21st, during the Future Camp Pitch Battle, a few daring startups will have the opportunity of presenting their USP during a 7 minute pitch and enter the competition to win the Future Camp Award 2019.

Young professionals

As believers in including innovation into the lives of youngsters in order to form highly qualified professionals from an early age, we suggest you keep an eye on the young talents of customer dialogue that will showcase their skills at CCW.

The Young Professional competition will be open for experts from fields such as marketing, customer care & more and will conclude with a competition day between the top 20 professionals.

Guided tours

Have you ever wondered how would it be to have a custom trade show experience? Tailored on your specific needs? Take a guided tour at CCW and find out for yourself!

Learn from industry professionals while wandering around the venue and find exactly the kind of info you are looking for & more!

Tradeshow forum

During the 3 days of the show, some of the best companies from the industry will offer you exclusive insights about how they do their magic. Halls 2 and 3 from the venue will hold these special presentations where you will be able to find out more about the customer service of tomorrow.

Click here to find out more about the schedule!

Live Call Center

It’s not enough to just dream about the call centers of the future, you should try to experience one on your own too! Luckily, at CCW Berlin 2019, you will have the opportunity of taking part of unique experience inside the Live Call Center where you will able to test how AI, cognitive computing and other cutting edge technologies can change the customer dialogue field.

Teletalk demo forum

Try the newest technologies at the trade show and decide which one is the best for you by attending the live product comparison. Each of the showcasers will have 10 minutes to show how their solutions work and convince you to use their tech.

By the end of the demo forum you will have gathered enough data to have a correct overview of the industry’s performance capabilities.

Speaker’s forum

Stay connected to what is happening in the industry on a global level by attending the Speaker’s forum. Here you will be able to exchange good practices with other english-speaking professionals and learn from the masters of the call center industry.

CAT-awards

All trade show visitors are invited to entry the CAT-awards and get a chance of showcasing their innovative work. Contact center managers who successfully implemented projects on subjects such as: realization of an exceptional HR development concept, the development of a successful HR marketing project, comprehensive restructuring measures and quality measures, will have the chance to win the most important and respected award from the industry.

The Conference

Keeping up with the trends of the customer dialogue industry helps us, as professionals in the field, learn how to do our work better, more efficiently and last but not least with increasing passion.

During the CCW Berlin conference, we will benefit from the utmost experience where we’ll get inspired by over 40 speakers from the industry who will share with us their best practices, their challenges and the way overcame each and every test they came upon in their activity.

Subjects such as AI, digital disruption, future-proof human resource development, cognitive computing and many more will be covered!

Click here and find out more about the Conference’s schedule.

The Venue

CCW Berlin will be held at one of Berlin’s most popular congress venues - the Estrel Congress Center, located on 225 Sonnenallee Street, in Berlin, Germany.

The whole location has a full capacity of over 10000 visitors spread into numerous halls that can be fully customized in order to fit the exhibitor’s needs. Whether you reserved a booth or not, in this venue you will find a perfect place for you to carry on with your activities.

Click here to browse through this year’s CCW Berlin map.

The City

How to get around Berlin

Being the capital of Germany, Berlin is a highly connected city, with numerous transportation options that connect you from one place to the other in no time. In order to ease your journey to the venue, here are the main ways to get there:

     •. Taxi: with fair drivers who don’t carry you around the block for more than it’s needed, taxis in Berlin are a pretty affordable means of transportation. Drivers accept both long and short rides, using special fares for the later. Larger groups (up to 8 persons) can ask for a special van for an additional fee of 5€. You can order your taxi by phone (companies are listed in here) or using the MyTaxi App.

     •. Uber: Though not as popular as it is in other countries, the Uber app can be used to call normal taxis and pay for them with your credit card, making it easier to track your journeys during your trip.

     •. Public transport: Buses, subways (U-Bhan) or trams (S-Bahn), you name it, they have it. The interlinked system in Berlin is the fastest way to get around in town and in order to get to the CCW Berlin Venue you have to travel directly to the S Sonnenallee station. When it comes to tickets, one single ticket is valid on all three types of transportation means and you can plan your trip online, most short trips costing around 2 euros (while daily passes are around 7 euros), fares variating depending on the distance you are travelling.

The weather

Situated in the north east of Germany, during winter, temperatures in Berlin are quite low. The temperatures in February average around 1°C (34°F) so we suggest you fill your luggage with some warm layers that will keep you hot while wandering around the city. But don’t forget, during the CCW show you should also be comfortable, so try to layer up things that aren’t voluminous but keep you warm & ready for doing business.

Where to stay

Berlin features numerous hotels and places to stay, for budgets ranging from economy to luxury. To book your accommodation we suggest using either Booking.com, Airbnb.com or Hostelworld.com.

Where to stay

As part of the European Union, Germany’s national currency is the euro, a widespread currency that is used in many parts of Europe. The euro is almost equal with the US dollar, making it easy to calculate how much everything is worth.

As far as credit cards and debit cards go, you can use them in various places, but for transportation tickets and small stores we suggest you carry around a small amount of cash.

!!! Remember that it’s better to use smaller bills, instead of wandering around with 50, 100 or 500 euro bills, the procedures obliging the sellers to verify such bills for their authenticity.

→ Where to change currency: the best place to change your currency into euro is at exchange services, since banks usually charge an additional fee.

→ Tips: although they aren’t mandatory, tips are usually around 10% of the amount spent in a restaurant, cafe or bar.

Health and safety

In case of an emergency, the number you should call to is 112 for fires or injuries while if you want to call the police, you should use the 110 number (this one being a police-only emergency number).

Since terrorist attacks have been happening quite often in Europe in the last few years, security has been increased in places like Berlin also. Therefore, you should expect harsher security measures, longer times waiting in lines at events until you get past the security checkpoints and sometimes you might get asked to show your ID or passport (keeping them with you isn’t mandatory, but if you get asked to show them and you don’t have them with you, you will be escorted to the place you keep them in order to show them to the authorities).

Top 5 places to see in Berlin

     •. Reichstag: Built during the times of the German Empire, the Reichstag building is one of the best places for a bird’s eye view of the city, filled with history and surrounded by a important government buildings.

     •. Brandenburg Gate: Built in the 18th century the Brandenburg Gate is one of the best known landmarks from Germany, being also a site for major historical events over the years.

     •. Berlin Television (Fernsehturm) Tower: Intended to be a symbol of communist Berlin, the Fernsehturm stands at a height of more than 360m and is an ideal place to see the whole city from the clouds.

     •. Museum Island: Located on the northern part of an island of the Spree river, the Museum Island is the home of some of the most famous museums in Germany. In here you can visit The Altes Museum, The Neues Museum, The Alte Nationalgalerie, The Bode Museum, The Pergamon Museum and The Humboldt Forum. Sounds like it’s a place where you could spend a few days’ time if you ask us.

     •. The Berlin Wall Memorial and Documentation Centre: Although it brings a certain amount of soberness to a trip, it’s important not to miss the Berlin Wall Memorial. Learning about what it took to build and destroy the wall brings perspective into what each of us thinks and believes about a time when Germany started its transformation as one of the most civilized countries in the world.

Useful traveling apps

Because we love making the most out of our tech, here are a few apps that will help you out with your Berlin trip:

     •. Hopper (Flight Planning): One of the many flight planning apps out there, Hopper will help you find the best prices on flights and get alerts sent when prices drop.

     •. Packpoint (Luggage Planner): Based on the location you are traveling to, the trip type, the time of the year and the weather, let the app help you plan what to take with you on your journey.

     •. OpenTable (Restaurant Reservations): Avoid waiting in line, or not getting a table at all when going out by reserving a table through the OpenTable app.

     •. GoogleTrips (General Travel Tips): We all have to take a bow when it comes to Google, it’s the website with the most info you could ever wish for. So is the case for Google Trips, a service that has user-submitted travel advice and recommendations.

     •. GoogleMaps (Route planning): Last, but not least, Google Maps is definitely the king when it comes to route planning. You’ve been using it for sure!

And last, but certainly not least, don’t forget about networking as much as you can. Let’s meet up in person and get to know each other by booking a meeting with Richard Kloosterman in here https://bit.ly/2ANyC1i!

More Info
Upcoming Trade shows

Search for Specific Tradeshows
and Locations

Europropre 2019

16-18 April 2019

Paris, France

Paris Expo Porte de Versailles

CCW 2019

Stay connected

18-21 February 2019

Berlin, Germany

Estrel Congress Center

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