A guide for a CCW Berlin 2019 to remember
Every year, CCW Berlin gathers together industry professionals who are interested in innovating customer dialogue, who want to showcase their solutions and who want to know more about the way digitalisation is changing the industry.
Whether you are managing, working or just interested in call centers businesses, you are guaranteed to find exhibitors, solutions or workshops at CCW that will offer you valuable insights.
Here’s what to expect from this year’s show!
5 reasons why you shouldn’t miss this year’s event
1. CCW is turning 21!
2. More than 270 exhibiting companies & 8000+ visitors will be attending.
3. 3 days of conferences, trade show exhibitions, workshops & more.
4. Incredible networking opportunities (meet the Intersoft team by scheduling a meeting at the following link - https://bit.ly/2ANyC1i).
5. Great opportunity of keeping up with the industry trends and growing as a customer dialogue professional.
The trade show
On its 21st birthday, the trade show will gather 270 exhibiting companies and more than 8000 visitors in a 360 demo`nstration of numerous innovative solutions during special workshops and gatherings, at the stands and at every corner of the venue.
Here’s what to keep an eye for at the CCW Berlin trade show:
Future camp: Fresh up!
Startups are always companies to keep an eye on. With fresh ideas and a hunger for innovation, the CCW Berlin startups will present their work and will open a door towards the technology of the future.
But that’s not all! On February 21st, during the Future Camp Pitch Battle, a few daring startups will have the opportunity of presenting their USP during a 7 minute pitch and enter the competition to win the Future Camp Award 2019.
As believers in including innovation into the lives of youngsters in order to form highly qualified professionals from an early age, we suggest you keep an eye on the young talents of customer dialogue that will showcase their skills at CCW.
The Young Professional competition will be open for experts from fields such as marketing, customer care & more and will conclude with a competition day between the top 20 professionals.
Have you ever wondered how would it be to have a custom trade show experience? Tailored on your specific needs? Take a guided tour at CCW and find out for yourself!
Learn from industry professionals while wandering around the venue and find exactly the kind of info you are looking for & more!
During the 3 days of the show, some of the best companies from the industry will offer you exclusive insights about how they do their magic. Halls 2 and 3 from the venue will hold these special presentations where you will be able to find out more about the customer service of tomorrow.
Click here to find out more about the schedule!
Live Call Center
It’s not enough to just dream about the call centers of the future, you should try to experience one on your own too! Luckily, at CCW Berlin 2019, you will have the opportunity of taking part of unique experience inside the Live Call Center where you will able to test how AI, cognitive computing and other cutting edge technologies can change the customer dialogue field.
Teletalk demo forum
Try the newest technologies at the trade show and decide which one is the best for you by attending the live product comparison. Each of the showcasers will have 10 minutes to show how their solutions work and convince you to use their tech.
By the end of the demo forum you will have gathered enough data to have a correct overview of the industry’s performance capabilities.
Stay connected to what is happening in the industry on a global level by attending the Speaker’s forum. Here you will be able to exchange good practices with other english-speaking professionals and learn from the masters of the call center industry.
All trade show visitors are invited to entry the CAT-awards and get a chance of showcasing their innovative work. Contact center managers who successfully implemented projects on subjects such as: realization of an exceptional HR development concept, the development of a successful HR marketing project, comprehensive restructuring measures and quality measures, will have the chance to win the most important and respected award from the industry.
Keeping up with the trends of the customer dialogue industry helps us, as professionals in the field, learn how to do our work better, more efficiently and last but not least with increasing passion.
During the CCW Berlin conference, we will benefit from the utmost experience where we’ll get inspired by over 40 speakers from the industry who will share with us their best practices, their challenges and the way overcame each and every test they came upon in their activity.
Subjects such as AI, digital disruption, future-proof human resource development, cognitive computing and many more will be covered!
Click here and find out more about the Conference’s schedule.
CCW Berlin will be held at one of Berlin’s most popular congress venues - the Estrel Congress Center, located on 225 Sonnenallee Street, in Berlin, Germany.
The whole location has a full capacity of over 10000 visitors spread into numerous halls that can be fully customized in order to fit the exhibitor’s needs. Whether you reserved a booth or not, in this venue you will find a perfect place for you to carry on with your activities.
Click here to browse through this year’s CCW Berlin map.
How to get around Berlin
Being the capital of Germany, Berlin is a highly connected city, with numerous transportation options that connect you from one place to the other in no time. In order to ease your journey to the venue, here are the main ways to get there:
•. Taxi: with fair drivers who don’t carry you around the block for more than it’s needed, taxis in Berlin are a pretty affordable means of transportation. Drivers accept both long and short rides, using special fares for the later. Larger groups (up to 8 persons) can ask for a special van for an additional fee of 5€. You can order your taxi by phone (companies are listed in here) or using the MyTaxi App.
•. Uber: Though not as popular as it is in other countries, the Uber app can be used to call normal taxis and pay for them with your credit card, making it easier to track your journeys during your trip.
•. Public transport: Buses, subways (U-Bhan) or trams (S-Bahn), you name it, they have it. The interlinked system in Berlin is the fastest way to get around in town and in order to get to the CCW Berlin Venue you have to travel directly to the S Sonnenallee station. When it comes to tickets, one single ticket is valid on all three types of transportation means and you can plan your trip online, most short trips costing around 2 euros (while daily passes are around 7 euros), fares variating depending on the distance you are travelling.
Situated in the north east of Germany, during winter, temperatures in Berlin are quite low. The temperatures in February average around 1°C (34°F) so we suggest you fill your luggage with some warm layers that will keep you hot while wandering around the city. But don’t forget, during the CCW show you should also be comfortable, so try to layer up things that aren’t voluminous but keep you warm & ready for doing business.
Where to stay
Berlin features numerous hotels and places to stay, for budgets ranging from economy to luxury. To book your accommodation we suggest using either Booking.com, Airbnb.com or Hostelworld.com.
Where to stay
As part of the European Union, Germany’s national currency is the euro, a widespread currency that is used in many parts of Europe. The euro is almost equal with the US dollar, making it easy to calculate how much everything is worth.
As far as credit cards and debit cards go, you can use them in various places, but for transportation tickets and small stores we suggest you carry around a small amount of cash.
!!! Remember that it’s better to use smaller bills, instead of wandering around with 50, 100 or 500 euro bills, the procedures obliging the sellers to verify such bills for their authenticity.
→ Where to change currency: the best place to change your currency into euro is at exchange services, since banks usually charge an additional fee.
→ Tips: although they aren’t mandatory, tips are usually around 10% of the amount spent in a restaurant, cafe or bar.
Health and safety
In case of an emergency, the number you should call to is 112 for fires or injuries while if you want to call the police, you should use the 110 number (this one being a police-only emergency number).
Since terrorist attacks have been happening quite often in Europe in the last few years, security has been increased in places like Berlin also. Therefore, you should expect harsher security measures, longer times waiting in lines at events until you get past the security checkpoints and sometimes you might get asked to show your ID or passport (keeping them with you isn’t mandatory, but if you get asked to show them and you don’t have them with you, you will be escorted to the place you keep them in order to show them to the authorities).
Top 5 places to see in Berlin
•. Reichstag: Built during the times of the German Empire, the Reichstag building is one of the best places for a bird’s eye view of the city, filled with history and surrounded by a important government buildings.
•. Brandenburg Gate: Built in the 18th century the Brandenburg Gate is one of the best known landmarks from Germany, being also a site for major historical events over the years.
•. Berlin Television (Fernsehturm) Tower: Intended to be a symbol of communist Berlin, the Fernsehturm stands at a height of more than 360m and is an ideal place to see the whole city from the clouds.
•. Museum Island: Located on the northern part of an island of the Spree river, the Museum Island is the home of some of the most famous museums in Germany. In here you can visit The Altes Museum, The Neues Museum, The Alte Nationalgalerie, The Bode Museum, The Pergamon Museum and The Humboldt Forum. Sounds like it’s a place where you could spend a few days’ time if you ask us.
•. The Berlin Wall Memorial and Documentation Centre: Although it brings a certain amount of soberness to a trip, it’s important not to miss the Berlin Wall Memorial. Learning about what it took to build and destroy the wall brings perspective into what each of us thinks and believes about a time when Germany started its transformation as one of the most civilized countries in the world.
Useful traveling apps
Because we love making the most out of our tech, here are a few apps that will help you out with your Berlin trip:
•. Hopper (Flight Planning): One of the many flight planning apps out there, Hopper will help you find the best prices on flights and get alerts sent when prices drop.
•. Packpoint (Luggage Planner): Based on the location you are traveling to, the trip type, the time of the year and the weather, let the app help you plan what to take with you on your journey.
•. OpenTable (Restaurant Reservations): Avoid waiting in line, or not getting a table at all when going out by reserving a table through the OpenTable app.
•. GoogleTrips (General Travel Tips): We all have to take a bow when it comes to Google, it’s the website with the most info you could ever wish for. So is the case for Google Trips, a service that has user-submitted travel advice and recommendations.
•. GoogleMaps (Route planning): Last, but not least, Google Maps is definitely the king when it comes to route planning. You’ve been using it for sure!
And last, but certainly not least, don’t forget about networking as much as you can. Let’s meet up in person and get to know each other by booking a meeting with Richard Kloosterman in here https://bit.ly/2ANyC1i!